What if you don't deliver or deliver late?
Delays may happen due to conditions or circumstances beyond our control, which may include situations arising out of strikes, fire, arson, riots, earthquake, floods etc.
The most common reason we have experienced is when the recipient of the cake is not at home, or due to an incorrect address or the address has changed. We cooperate with you to rectify this situation if it does occur.
Please note that our maximum liability is limited to the refund of the purchase price in case of non-delivery only, if the error is due to cheesycakes.ecrater.com.
How do I Cancel my order?
Please note that cancellations have to be made within a maximum 24 hours of placing an order. For canceling your order, you will have to get in touch with our customer support executive by sending an email giving your order number.
In case we receive a cancellation e-mail and till that time the order has already been processed by us, the order cannot be cancelled. Cheesycakes.ecrater.com has complete right to decide whether an order has been processed or not.
The customer agrees not to dispute the decision made by cheesycakes.ecrater.com and accept cheesycakes.ecrater.com decision regarding the cancellation.
In case you cancel the order of perishable products, the cost of the product will have to be borne by you. In all other items, a cancellation fee of 10% will be charged to cover the credit card transaction cost, and balance 90% will be returned.