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How do I qualify for a VIP card?
How fast is the delivery?
Can I be included in your mailing list for new recipes?
Can we make special order for any type of cakes?
Is there a minimum charge for delivery?
What are the various modes of payment?
Customer Services
What are the different payment options available @ cheesycakes.ecrater.com? ?
How do I know that delivery is complete?
What if you don't deliver or deliver late?
How do I Cancel my order?


How do I qualify for a VIP card?
You can qualify for a VIP card if you accumulate receipts of $200 in 3 months.

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How fast is the delivery?
Delivery is the next day after your order

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Can I be included in your mailing list for new recipes?
Yes, please email us your contacts to be included in our database

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Can we make special order for any type of cakes?
Yes, we accept custom made cake orders

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Is there a minimum charge for delivery?
Yes, the minimum charge for delivery is $40. If not, a delivery charge of $10 applies

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What are the various modes of payment?
Cash on delivery, cheques and credit cards

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Customer Services
For questions or suggestions related to Shopping, you can get in touch with our Customer Support Team by sending an email and we will be happy to assist you.

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What are the different payment options available @ cheesycakes.ecrater.com? ?
We accept all major US and International Visa & Master Cards. The authorization is done via an online, secure payment gateway. We are in process of providing other payment modes in the near future.

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How do I know that delivery is complete?
An e-mail is sent to you informing that your order has been shipped / delivered along with the shipping details.

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What if you don't deliver or deliver late?
Delays may happen due to conditions or circumstances beyond our control, which may include situations arising out of strikes, fire, arson, riots, earthquake, floods etc. The most common reason we have experienced is when the recipient of the cake is not at home, or due to an incorrect address or the address has changed. We cooperate with you to rectify this situation if it does occur. Please note that our maximum liability is limited to the refund of the purchase price in case of non-delivery only, if the error is due to cheesycakes.ecrater.com.

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How do I Cancel my order?
Please note that cancellations have to be made within a maximum 24 hours of placing an order. For canceling your order, you will have to get in touch with our customer support executive by sending an email giving your order number. In case we receive a cancellation e-mail and till that time the order has already been processed by us, the order cannot be cancelled. Cheesycakes.ecrater.com has complete right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by cheesycakes.ecrater.com and accept cheesycakes.ecrater.com decision regarding the cancellation. In case you cancel the order of perishable products, the cost of the product will have to be borne by you. In all other items, a cancellation fee of 10% will be charged to cover the credit card transaction cost, and balance 90% will be returned.

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Last Updated: 30 Jul 2007 03:32:08 PDT home  |  about  |  terms  |  contact
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